Support

Support


Customer Service:

Email: support-uc@softcity.com
Phone:
North America: 888-353-7421
United Kingdom: +44 20 3608 6200
Australia: +61 281 034 306
International: +1 404-937-6345

Customer support is offered free to our customers. If requesting support via our toll-free phone additional products or services may be offered.

License Key Lookup:

Can’t find your license key? Use our online lookup: http://u-bill.com/

FAQs:

I purchased Smart Privacy Cleaner but am being returned to the website to purchase the product again. 

Resolution: Please activate Smart Privacy Cleaner:
1. Open Smart Privacy Cleaner (Start -> Programs -> Smart Privacy Cleaner folder -> Smart Privacy Cleaner)
2. Click on the ‘i’ tab
3. Click Register
4. Enter the license key received via email
5. Click register

License key does not work. 

Resolution: Make sure you are entering your correct license key.
Receipt numbers are sometimes mistaken for license keys.
Please re-check your order information email for your correct license key.

Some helpful tips regarding your license key:
1. Copy (Ctrl + c) and paste (Ctrl + v) of your license key is recommended.
2. The correct license key format for Smart Privacy Cleaner is: XXXX-XXXX-XXXX-XXXX-XXXX (five series of four characters).
3. Please note that any 0 in the license key is a zero.

How do I uninstall Smart Privacy Cleaner? 

Resolution:
1. Close Smart Privacy Cleaner (if open)
2. Click Start > Programs > Smart Privacy Cleaner
3. Click ‘Uninstall Smart Privacy Cleaner’
4. Click ‘Yes’ to continue with Uninstall and ‘OK’ when complete

SoftCity (a division of Avanquest Software S.A.), 91 Boulevard National, 92250 La Garenne Colombes - France © Copyright 2020 SoftCity.  All Rights Reserved.